MILLIE Clean — Privacy Policy

Effective date: Reviewed 1 August 2026

MILLIE Clean (“MILLIE”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you enquire about, book or receive cleaning services from MILLIE Clean.

1. What personal information we collect

Depending on your interactions with us, we may collect:

  • Your name and contact details, including phone number and email address

  • Your residential or business address

  • Cleaning and service preferences

  • Information relevant to providing your cleaning service, such as access instructions, alarm information or information about pets

  • Booking history and communications with us

  • Payment and invoicing information

  • Information provided when you submit an enquiry, review or complaint

  • Photographs or videos where you have provided permission for these to be taken

  • Any other information reasonably necessary to provide our services or manage our business

We generally do not require sensitive personal information from clients. Please do not provide sensitive information unless it is reasonably necessary for the services we provide.

2. How we collect information

We may collect personal information when you:

  • Contact us by phone, email, social media or our website

  • Request a quote or make a booking

  • Complete a client or booking form

  • Communicate with us about your cleaning service

  • Make a payment

  • Provide feedback, a review or complaint

  • Interact with our website or online booking systems

We may also receive information through service providers that assist us with bookings, payments, accounting, customer management or website services.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Provide and manage cleaning services

  • Schedule appointments and allocate cleaners

  • Contact you about your booking

  • Process payments and issue invoices

  • Manage client accounts and records

  • Respond to complaints or service issues

  • Improve our services and customer experience

  • Meet our legal, accounting, insurance and regulatory obligations

  • Protect the safety and security of our clients, cleaners and business

  • Send marketing communications where permitted by law and where you have consented to receive them

We will only use your personal information for purposes that are reasonably necessary for operating our business and providing our services.

4. Information about your property

Because our cleaners may attend your home or business premises, we may collect information necessary to safely and effectively provide the service.

This may include:

  • Property address

  • Access instructions

  • Keys, access codes or other entry information

  • Information about pets

  • Areas requiring particular cleaning attention

  • Relevant safety information

Access information will only be used for legitimate business purposes and will be handled securely.

5. Photographs

We may occasionally need to take photographs of a property for legitimate business purposes, such as documenting the condition of an area before or after cleaning or recording damage or service issues.

We will not use photographs of your property for advertising, social media or other promotional purposes without your permission.

Where possible, photographs will avoid identifying personal belongings, documents or other private information.

6. Disclosure of personal information

We may disclose personal information to people or organisations where reasonably necessary to operate MILLIE Clean and provide our services.

This may include:

  • Cleaners and contractors engaged by MILLIE Clean

  • Booking, scheduling and customer-management providers

  • Payment processors

  • Accounting and bookkeeping providers

  • Insurance providers

  • Information technology and website providers

  • Professional advisers

  • Government agencies or law enforcement where required or authorised by law

We do not sell your personal information.

Where we engage cleaners or contractors to provide services at your property, they will only receive information reasonably necessary to perform their role.

7. Keeping your information secure

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

These steps may include:

  • Limiting access to personal information

  • Using password-protected systems

  • Securely storing client records

  • Limiting access to property access information

  • Taking reasonable steps to ensure contractors handle client information appropriately

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required to retain it by law.

Some business and financial records may need to be retained for longer periods to comply with Australian taxation, accounting or other legal requirements.

9. Accessing and correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to personal information.

10. Marketing communications

If you have agreed to receive marketing communications from us, we may contact you about MILLIE Clean services, promotions or other relevant information.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

11. Third-party websites and services

Our website or communications may contain links to third-party websites or use third-party services.

MILLIE Clean is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those providers before providing them with personal information.

12. Children

Our services are generally provided to adults and businesses. We do not knowingly collect personal information from children unless it is reasonably necessary to provide our services to a household or property.

13. Privacy complaints

If you believe that MILLIE Clean has mishandled your personal information, please contact us so that we can investigate and attempt to resolve the issue.

You can contact us at:

MILLIE Clean
Email: hello@millieclean.com

We will aim to respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

The most current version will be published on our website.

15. Contact us

If you have any questions about this Privacy Policy or how MILLIE Clean handles your personal information, please contact us using the details above.

MILLIE Clean
Adelaide, South Australia
www.millieclean.com.au
hello@millieclean.com
0456 368 087